Frequently asked questions.
Answers to the most common questions about plans, implementation, support and SENCE certifications. Not finding what you need? Write to us.
How much does Kampüs cost?
Pricing depends on the size of your organization and the modules you need. There is a mandatory base plan (the Kampüs platform) plus optional modules such as LMS, Evalúa+ or Certifi-K.
For a proposal tailored to your case, contact us to hola@kampusproject.com, tell us what you need and we will send you the detailed quote by email.
What is the difference between the Starter, Business and Enterprise plans?
- Starter — Up to 50 people. Includes LMS and Evalúa+. A good fit for small companies starting to formalize training.
- Business — Up to 500 people. Includes LMS; Evalúa+ and Certifi-K. 99.5% SLA, support during business hours, standard integrations.
- Enterprise — No cap. The full suite plus SSO, white-label, dedicated environment, 99.9% SLA and an assigned customer success manager.
Is there a discount for annual billing or volume?
Yes. Paying annually saves you between 8 and 12% compared to monthly. From three active modules onward there is an additional progressive discount.
For Enterprise accounts (1,000+ users) we negotiate terms case by case.
How long does implementation take?
For Starter and Business plans, implementation takes 5 to 10 business days. Includes tenant setup and admin training for a usage commitment of more than 3 months.
For Enterprise with complex integrations (SSO, HRIS, ERPs, data warehouse) the standard plan is 4 to 6 weeks, run by a dedicated PM.
I am migrating from another platform. Can you help with the data?
Yes. We migrate SCORM courses, progress history, issued certificates and question banks from Moodle, Workplace, SuccessFactors, Cornerstone and most LMS platforms on the market.
The implementation team runs the assessment, hands you a migration plan and executes the transition in a coordinated window so nothing is interrupted.
What support channels do you have, and when?
- In-platform chat — Monday to Friday, 8:30 to 19:00 (Chile). Average response: 8 minutes.
- Email (soporte@kampusproject.com) — every day. Response SLA: 4 business hours.
- Phone — for Business and Enterprise customers.
- WhatsApp Business — for incidents.
Do you train the admin team?
Every plan includes a technical onboarding session (2 hours) and access to Kampüs Academy, our knowledge base with video tutorials, templates and worked examples.
For Enterprise we add on-site or remote workshops tailored to each role (admin, instructor, HR manager, reporting).
Where is the data stored and how is it protected?
The infrastructure runs on Amazon Web Services, region sa-east-1 (Brazil). TLS 1.3 in transit and AES-256 at rest. Daily backups with 30-day retention.
We comply with Chile's Law 19.628 and the GDPR, and run annual security audits with an external partner. More detail in our Privacy Policy.
Who owns the data on the platform?
All data — course content, progress records, issued certificates, assessments — is owned by your organization. Kampüs only hosts, operates and backs it up. We do not use it to train models and we do not sell it to third parties.
If you end the service, we hand over a full export in JSON / CSV within 7 days.
Is Kampüs compatible with SENCE?
Yes. Kampüs has integrated Sence regulations starting from its most basic plan. We generate reports in the exact format SENCE requires for the tax training credit, including attendance, hours, grades and certification.
The Certifi-K module issues diplomas with a unique folio, a public verification QR code and a digital signature — the requirements for training hours to be recognized.
Do I need to be an OTEC to use Kampüs with the SENCE credit?
Not necessarily. Kampüs serves OTECs, consulting firms, and large companies that need to develop an internal training program, whether or not they use the tax credit (franquicia).
f you are an OTEC or a consulting firm, we can set up a multi-client environment for you to manage your enrollments, attendance, and consolidated reports.
Is there a minimum term? How do I cancel?
Monthly plans have no minimum term: cancel with 30 days' notice. Annual plans run for the contracted period and renew automatically unless you cancel 30 days before renewal.
To cancel, write to hola@kampusproject.com. After cancellation you have 30 days to export your data.
Can't find what you need?
Talk to us. We reply within one business hour — and if you want to see Kampüs in action, we will set up a demo whenever suits you.